Delivery & Returns Policy
Please read this page carefully before placing an order on DanceFMLive.store.
Delivery Information
- All items are inspected and approved before dispatch.
- Orders are securely packaged to minimise transit damage.
- Delivery times may vary depending on the courier and destination.
- Tracking information is provided where available.
Customers are responsible for providing accurate delivery details at checkout. Please contact us promptly if you notice an error. We cannot be responsible for delays or misdelivery caused by incorrect information supplied by the customer.
14-Day Returns Policy
For ordinary physical goods sold online to customers in the United Kingdom or Ireland, you may cancel your order within 14 days of receiving it. After notifying us, you must return the item within the following 14 days.
To request a return, use the enquiry form below and include your order number. Please wait for return instructions before sending anything.
- Items must be returned complete and in their original condition.
- You may inspect an item as you would in a shop, but a refund may be reduced if unnecessary handling has lowered its value.
- Items that have been worn, washed, altered, damaged after delivery, or used for an event cannot be returned as unused.
- The customer pays return postage for change-of-mind, incorrect-size, or unwanted-item returns.
- DanceFMLive pays reasonable return costs when an item is faulty, damaged on arrival, or not as described.
- We do not charge a restocking fee.
Return Exceptions
The right to cancel may not apply to personalised or custom-made goods, perishable goods, sealed hygiene-sensitive goods once unsealed, sealed audio recordings once unsealed, or digital content once supply has begun with the customer’s prior consent where the cancellation right has been acknowledged as lost. Your statutory rights remain unaffected.
Refunds
Approved refunds include the item price and the standard outbound delivery charge where required by law. Refunds are made to the original payment method, normally within 14 days after we receive the returned goods or acceptable evidence that they were sent back. We may wait until the goods are returned before issuing the refund.
Return Address
DanceFMLive
16B General Street
Ground Floor Rear
Blackpool, Lancashire
FY1 1RW
United Kingdom
Please contact us before returning an item so that we can identify it and provide the correct instructions.
Damaged, Faulty or Incorrect Items
Please contact us as soon as possible if an item arrives damaged, faulty, or different from what you ordered. Reporting transit damage within 48 hours helps us deal with the courier, but this request does not limit your statutory consumer rights.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item and original packaging, where reasonably possible
Do not use, wash, alter, or attempt to repair a damaged or incorrect item before contacting us.
Klarna & Clearpay Payments
Returns and refunds for purchases made through Klarna or Clearpay follow this policy. Any continuing payment schedule or account adjustment is also subject to the payment provider’s processing times and terms.
Contact Us
Use this form for delivery, cancellation, return, refund, damaged-item, or faulty-item enquiries. Submission begins an enquiry and does not by itself confirm that a return has been approved.
For fraud prevention, submissions may be logged with IP address, date, and time. This policy does not affect your statutory rights under UK or Irish consumer law.